Depending on the type of insurance, please utilize the following contacts to start the claims process:
RentersCall +1 (800) 548-1616 or you can securely file a claim electronically by clicking here.
Self-Storage+1 (800) 847-9999
CommercialPlease contact your agent
Claims FAQ
If you have commercial insurance, you should contact your agent. It is important that your agent know about the claim and direct your claim to the appropriate insurance company. You may have other insurance that could respond to your loss. If you have trouble reaching your agent, you may contact us directly and we will start the claim process with you.
You and your agent will gather information including your policy number, where the loss occurred, when it occurred, the kind of loss you suffered, and the severity of the damage or injury. We will also want to know the best way to contact you to arrange a meeting or site inspection.
Deans & Homer's staff will contact you to begin the claims process. An independent adjuster may assist in the investigation. The adjuster will often come out to inspect the damaged property to estimate the loss or investigate the scene of the accident.
You should make all reasonable efforts to protect your property from further loss without placing yourself or others at risk. Do not throw any important property away until you have had a chance to discuss the situation with our claims representative as it may be helpful in determining how the loss occurred.
If someone is injured or is making a claim against you, please talk to us before taking any action. You are always free to speak to your own attorney at your expense, but please do not speak to anyone else about the incident until we have had a chance to discuss the matter with you. If you have an incident report, photographs, or security film, please save that for us to review.
Once we have verified your coverage and determined the amount of the loss, we will pay you as quickly as possible.